There I was, happily Consuming some Internet and doing my part to fill popular social networking sites with noise when … things started to go a bit funny. First browsing stopped working, then Skype went offline followed by Google Talk finally noticing my Internet was offline. After some investigation I noticed my ADSL router no longer had an IP address but was syched with the line.
So I switched it off, waited a bit, switched it back on… Lights flashed, lights went green… then orange. Orange is a bad colour, it means “something is broken”. Thinking that maybe my ISP had finally got around to enabling my static IP address I configured that. Lights went green, but no data flowed. Having run out of options I dug out the router provided by my ISP (it was in the loft in a box, it’s not very good) and that also failed to work. Just to check things over I plugged in the ADSL router I used to use before I moved house – this one hadn’t been reconfigured or messed with since I unplugged it in my old house. That didn’t work either, it also didn’t sync at a speed faster than 7Mb so that went away again.
There then followed a series of support ticket requests with my ISP, with my problem being escalated to higher and higher levels of support technician. I even requested a line test from BT after my ADSL router decided to tell me “No ATM activity detected on line”. To further confuse matters, my ISP rang me on my landline and I couldn’t hear them, but they use some nasty VOIP rubbish for their calls, so I figured that was broken and hung up. Then I picked up the phone again and … it was dead. Uh oh. But my ADSL was still synched OK. Err…
Another support ticket from my ISP solved everything. They gave me the details for my static IP address again and also told me my phone handset is probably faulty as they could hear me fine. I phoned myself using my mobile phone and sure enough, my cordless phones are broken. Nothing to do with my Internet being down, but irritating all the same. Now got a corded phone plugged in and a renewed desire to work out where these phone extension wires run so I can use them.
The source of all this weird confusion and problems? My static IP address details were wrong… or perhaps not wrong, but different. I think the house move process went a bit wonky and I got a new static IP address assigned to me. Or they couldn’t figure out why nothing was working and gave me a new one, the support technician did say he couldn’t ping me either at one point. They even had the phone exchange configuration reset and tested to make sure that was correct, so at least I now know I have a properly working line with no errors.
Tomorrow I might give this post a try to see if I can convince my Zyxel router to do more than 7 meg.